SETHU EV CAR RENTAL | sethu.co.za
Refund Policy
Understanding your refund rights and our process.
Effective Date: June 2025 | Last Updated: June 2025
1. Eligibility for Refunds
Refunds are issued under the following circumstances:
- A booking was cancelled by Sethu EV Car Rental due to vehicle unavailability
- A qualifying cancellation was made by the customer within the eligible window (see Cancellation Policy)
- An overcharge or duplicate charge was made in error
- The vehicle provided was not in a roadworthy or agreed condition and no suitable replacement was offered
2. Non-Refundable Situations
No refunds will be issued in the following cases:
- Late cancellations outside the eligible window
- No-show bookings where the customer did not collect the vehicle
- Early vehicle return after the rental has commenced
- Service fees and booking administration charges
3. Refund Amounts
Cancellation 7+ days before rental: Full refund (minus processing fee of R150)
Cancellation 3–6 days before rental: 50% refund of rental amount
Cancellation within 48 hours: No refund applicable
Vehicle unavailability by Sethu: 100% full refund
4. Refund Processing Time
Approved refunds will be processed within the following timeframes:
- Credit/debit card payments: 5–10 business days
- EFT/bank transfers: 3–7 business days
- Vouchers or credits applied to your account: within 2 business days
Processing times may vary depending on your bank or payment provider.
5. How to Request a Refund
To request a refund, please contact us with your booking reference number:
Email: info@sethu.co.za
Website: www.sethu.co.za
Please include your full name, booking reference, payment details, and the reason for the refund request.
6. Disputes
If you believe your refund request has been unfairly declined, you may escalate the matter in writing to info@sethu.co.za. We will review and respond within 5 business days.
Sethu EV Car Rental | sethu.co.za | info@sethu.co.za | South Africa